Product Code Database
Verint Systems Inc. is a Melville, New York–based technology company that sells products and services for customer experience (CX) automation. The company offers an open platform, applications, and bots that incorporate artificial intelligence (AI), advanced analytics, large language models, and automated workflows to analyze business intelligence from customer interactions in the contact center, back office, branch, web sites, and mobile apps. This information is used by organizations to achieve a variety of business outcomes, such as increasing productivity and service quality without hiring additional workers, lowering costs, improving the customer experience, and enhancing products, services, and competitive differentiation.
In 2024, Verint has approximately 10,000 clients in more than 175 countries, and approximately 3,700 employees around the globe, plus a few hundred contractors in various locations internationally. The company was previously a majority-owned subsidiary of Comverse Technology and it was formerly known as Comverse Infosys. "Verint to raise $75m. in Nasdaq IPO" , The Jerusalem Post, 8 February 2002. In February 2013, Verint Systems became independent of Comverse, having bought out the latter's stake in it. In 2025, after being taken private by Thoma Bravo, Verint merged with Thoma Bravo’s portfolio company Calabrio.
In July 2008 Amit Bohensky founded Focal-Info, a software company focused on web data extraction and analytics. The following month Focal-Info had been bought by Verint for an undisclosed amount, with Bohensky hired back on to lead Focal-Info's "extended activity" within Verint. A subsequent acquisition was of Iontas, in early 2010, a provider of desktop analytics solutions.
Beginning with a stock options backdating scandal in 2006, parent company Comverse Technology suffered a series of financial reporting problems, losses and layoffs, with one consequence that both Comverse and Verint were delisted from the NASDAQ stock market in 2007 and ended up on the Pink Sheets. In July 2010, Verint was relisted on the NASDAQ stock market under the symbol VRNT. By that year, there was considerable talk that Comverse Technology would sell its remaining interest in Verint, with some private equity firms mentioned as possible buyers. In September 2011, Verint acquired Global Management Technologies Corporation, paying around $25 million for it.John Callegari, Long Island Business News. " Verint to acquire Atlanta-based GMT Corp.." September 27, 2011. Retrieved September 27, 2011.
In January 2014, the Swiss Federal Department of Justice and Police awarded Verint a contract worth $14.2 million to develop the new Interception System Switzerland ISS 2 wiretapping.
Over the next few years, Verint acquired several more companies - in February 2014, the CRM provider Kana Software., acquired from Accel-KKR for $514.2 million; in November 2016, the customer experience software company OpinionLab for an undisclosed amount; in December 2017, the intelligent virtual assistant company Next IT for $30 million cash plus up to $21 million in future payments.
On February 1, 2021, Verint spun off its cyber intelligence division as Cognyte, an independent company catering to governments, to become a pure-play customer engagement vendor. Having divested its cyber intelligence and defense offerings, Verint now focused on developing customer engagement and CX automation solutions for the civilian market, including banking, insurance, public safety/sector, retail, and telecommunications organizations.
In August 2025, private equity firm Thoma Bravo agreed to take Verint private in a $2 billion deal. Thoma Bravo intends its portfolio company Calabrio to partner with Verint on automating CX workflows with AI, once the acquisition is approved.
On February 2, 2021, Amnesty International reported that an Israeli subsidiary of Verint had "provided the South Sudanese authorities, including the NSS National, with communications interception equipment and annual support services" between 2015 and 2017. The NSS has a record of "harassing, intimidating, threatening, arbitrarily detaining and, in some cases, forcibly disappearing and extra-judicially killing" critics of the government. In its report, Amnesty said it "believes that this sale goes against Israel’s obligation to protect human rights."
In June 2024, Verint was named “Best Virtual Agent Solution” in the AI Breakthrough Awards program. The company’s open platform was named a winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards hosted by CX Today.
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